![]() ![]() I have an old but reliable Canon DR-5020 scanner that I've recently moved to a new Vista workstation. And thus the problem begins. Vista 32bit workstation on Dell Optiplex 755 Adaptec AHA-2930cu SCSI adapter in BIOS shows scanner fine as ID:0 SCSI shows fine in Windows Device Driver Scanner shows up under 'other devices' in Windows Device Driver as Canon DR-5020 SCSI Scanner Device, but does not have any driver details. After windows loads it comes up with the Found New Hardware wizard. The Scanners & Cameras applet in the Windows Control Panel does NOT have the scanner listed. CapturePerfect 3.0 (& the upgrades) have been installed, but the Found New Hardware wizard continues to come up and the scanner is still unusable inside of the CapturePerfect software. Attempts to load an old driver from the file d551mux.exe have populated the right scanner as a selection in the CapturePerfect sofware, but selecting that scanner throws us to an immediate blue screen. I'd give you BSOD details, but it restarts so fast I haven't gotten them down. Transform your paper piles into digital files with the DR-5080C Desktop Color Document Scanner from Canon. High Speed Color Document Scanner. Drivers & Downloads. Download the latest drivers for your CANON DR-3020 SCSI Scanner Device to keep your Computer up-to-date. Before loading the d551mux driver file the 'select scanner' box was empty in CapturePerfect. Is the scanner driver supposed to be installed with the CapturePerfect software? If it is, then why doesn't it work and why does Windows keep bringing up the New Hardware Wizard. Has anyone gotten a 5020 to work on a Vista system? The drivers from Adaptec's website are the same as the drivers currently running. I have not tried a different SCSI ID. I will try that. As for reloading the drivers. That's part of the problem. Unlike in XP where there were definate drivers that could be downloaded and then installed. I have seen no stand-alone Vista drivers that could be loaded unless they are installed with the CapturePerfect 3.0 software. I can't tell since when I ran it initially it didn't show any drivers when I clicked 'select scanner'. I only got it to show any scanners in there at all when I loaded the old XP drivers at which point I got my BSOD.
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January 2019
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